At EssayGoat, we understand the importance of transparency and customer satisfaction in our service. Our refund and cancellation policy is designed to provide clarity and fairness to our users. Please read the following explanation of our main headings for a comprehensive understanding.

1. Refund Eligibility

We strive to deliver high-quality services to our customers. However, we recognize that situations may arise where a refund is warranted. Refunds are eligible under the following circumstances:

Plagiarism: If the delivered content is found to be plagiarized, we offer a full refund. We prioritize originality and uphold the highest standards of academic integrity.

Missed Deadlines: In the rare instance that we fail to meet the agreed-upon deadline, a refund will be provided. We understand the time-sensitive nature of academic assignments.

Quality Issues: If the delivered work does not meet the quality standards promised, customers are entitled to a refund. We are committed to providing content that aligns with academic expectations.

2. Refund Process

Customers seeking a refund must initiate the process within a specified timeframe, typically 7 days from the delivery date. The request should be accompanied by clear documentation highlighting the issue, such as a plagiarism report or evidence of missed deadlines.

Upon receiving a refund request, our quality assurance team will thoroughly investigate the matter. This may involve reviewing the provided documentation, assessing the work, and communicating with the customer for additional details.

If the refund request is deemed valid, the refund will be processed within a reasonable timeframe. The amount refunded will be based on the severity and nature of the issue. We aim to ensure a fair and timely resolution for our customers.

3. Cancellation Policy

Customers may choose to cancel their orders under certain conditions. The cancellation policy is as follows:

Before Writer Assignment: If a customer decides to cancel an order before a writer has been assigned, a full refund will be provided.

After Writer Assignment: Once a writer has been assigned, the cancellation process changes. The refund amount will be determined based on the progress made by the writer at the time of cancellation.

Emergency Cancellation: In case of emergencies or unforeseen circumstances, customers may contact our support team for a review of their situation. We understand that unexpected events can occur, and we aim to accommodate our customers to the best of our ability.

4. Revisions and Amendments:

We encourage customers to communicate any concerns or specific requirements during the writing process. If the delivered work requires revisions or amendments, we offer a revision period during which customers can request changes. This period typically spans 14 days from the delivery date.

Revisions are complimentary and are intended to ensure customer satisfaction. Customers are encouraged to provide clear and detailed feedback to facilitate the revision process. Our writers are committed to making necessary adjustments to meet the specified requirements.

5. Customer Communication:

Effective communication is crucial for resolving issues and ensuring customer satisfaction. We urge customers to reach out to our support team promptly if they encounter any challenges or have concerns about their orders.

Our support team is available 24/7 to address queries, provide assistance, and facilitate communication between customers and writers. Timely communication enhances our ability to address issues and maintain a positive customer experience.

Our refund and cancellation policy is designed to prioritize customer satisfaction while maintaining a fair and transparent process. We are dedicated to delivering high-quality academic services and ensuring that our customers have a positive experience with EssayGoat. Should you have any questions or concerns regarding our policy, please do not hesitate to contact our support team for assistance.